Transfer Overview
Transfer Overview
Answers about pricing, pickup flow and booking details.
Detailed Frequently Asked Questions
Below are answers to 30+ frequently asked questions. Can't find what you need? Message our WhatsApp team — 24/7 support in 6 languages.
Frequently Asked Questions
Is the transfer private or shared?
All our transfers are 100% private; the vehicle is dedicated to your group only, with no other passengers.
Is the price per person or per vehicle?
The price is per vehicle. One passenger or six pay the same fare in the same vehicle.
What happens if my flight is delayed?
We track your flight live and adjust the pickup time to the new landing time, free of charge.
Is prepayment required?
No, standard bookings need no prepayment; you can pay the driver at the end of the transfer.
How can I pay?
Cash (EUR, USD, GBP, TRY) is accepted; for credit card, let us know in advance and we send a secure payment link.
Do you provide baby/child seats?
Yes, free baby seats and boosters are provided on request — just mention it when booking.
Do you operate for night arrivals?
Yes, we operate 24/7 with no night surcharge or extra fee.
How do I make a booking?
Send your route, date, time and passenger count via WhatsApp or the booking form, and get a fixed-price quote instantly.
Is there a cancellation fee?
Cancellation is free up to 24 hours before; force majeure such as flight cancellation is always free.
What languages do you support?
We provide 24/7 support in Turkish, English, German, Russian, French and Spanish.
How far in advance should I book?
We recommend booking at least 24 hours in advance. Last-minute WhatsApp bookings are sometimes possible depending on availability — please contact us.
What languages do you support?
We provide 24/7 support in Turkish, English, German, Russian, French and Spanish. Our WhatsApp team replies in all six languages.
What languages do your drivers speak?
Most drivers speak basic English/German; some speak advanced English, Russian or Arabic. Request a specific language at booking and we will assign accordingly.
What are the payment options?
Cash payment (EUR, USD, GBP, TRY) is accepted on arrival. For credit card, let us know in advance — we can send a secure iyzico/Stripe payment link.
What if I exceed the vehicle capacity?
You must not exceed the stated capacity. For larger groups, choose VIP or Sprinter/Bus instead of Minivan. Always state the exact passenger count at booking.
Is there a luggage limit?
Standard allowance is 1 large + 1 cabin bag per passenger. For extra luggage (golf bag, ski gear, stroller), inform us in advance — a larger vehicle class may be assigned.
Do you accept pets?
Yes, small pets are welcome in suitable carriers. Please share the size and species at booking.
Do you operate when the hotel reception is closed?
Yes, we operate 24/7. For late-night arrivals we coordinate with night staff or security to ensure smooth check-in.
Do you provide intra-city transfers?
Yes — hotel-to-hotel, hotel-to-restaurant, hotel-to-mall within Antalya are all supported with fixed pricing based on distance.
What is your cancellation policy?
Free cancellation up to 24 hours before pickup. After that we evaluate case by case; force majeure (flight cancellation etc.) is always free.