Cancel or Change an Antalya Transfer: How It Works

Plans change: a flight is moved, a hotel is swapped, a family member cannot travel. With us, cancelling an Antalya transfer is free. You do not pay anything in advance, so there is no deposit to claw back and no refund to wait for. You pay in the vehicle on the day of the transfer, which means a cancelled transfer simply costs nothing.

To cancel, send a WhatsApp message with:

• the name on the booking,
• the date and route (for example, airport to Belek),
• whether you are cancelling one way or both ways.

That is all. If you booked through the booking form, you can still cancel or change everything on WhatsApp. Please let us know as soon as you know, so the vehicle can be planned for someone else.

The most common change is a new flight. If your airline moves your flight, or you rebook to another day, just send us the new details on WhatsApp together with the booking name:

• new date,
• new flight number,
• new landing time for arrivals, or the new pick-up time you want for departures.

The flight number matters most. We track flights, so if your plane is merely delayed on the day you do not need to change anything: the driver works with the real landing time and the waiting is free. You only need to message us when the flight itself is different. The fixed price stays the same when only the date or time changes, because the route and vehicle are the same.

Moved to a different hotel, or added a night in Kaleiçi before going to the coast? Send the new hotel name and area. If the new address is in the same area, nothing else changes. If the route itself changes, for example from Lara to Side instead of Lara to Kemer, the distance is different, so the price is different too.

In that case we send you the new fixed price within 1 minute of your message. You see it before anything is final, and once agreed it is not changed for traffic, night time or luggage. You can compare routes yourself on the prices page or on each route page, which shows the live prices.

The same applies if you want to add a stop on the way, for example a supermarket or a second hotel: tell us when booking or when changing, and we will tell you what is possible.

The price is per vehicle, not per person, so a smaller or slightly larger group often fits the same car. Our fleet has three vehicle types:

• Minivan for 1 to 6 passengers,
• VIP Mercedes-Benz Vito for 1 to 7 passengers,
• Mercedes Sprinter for 8 to 16 passengers.

If your group grows beyond what the booked vehicle carries, for example from six to nine people, we suggest the right vehicle and send the fixed price for it again within 1 minute. If your group shrinks, tell us too, so the booking is correct. Large groups with lots of luggage are worth a message even when the head count fits, because suitcases need space as well. See the fleet page for details of each vehicle.

Small additions are the easiest changes of all. Just tell us on WhatsApp:

• Child seats are free on request. Give the age or rough weight of each child so the right seat is in the car.
• Extra suitcases: there is no luggage fee. Tell us the number of bags so we can check they fit the vehicle.
• Strollers, golf bags, bicycles or wheelchairs: mention them in advance so there is space for them.

None of these change the agreed price. The only time luggage leads to a different offer is when it simply does not fit the booked vehicle, and in that case we suggest a larger one and send its fixed price before anything changes.

If you booked the return transfer together with the arrival, it works exactly the same way. If your departure flight changes, send the new flight number and departure time, and we agree a new pick-up time at your hotel with you. If you leave the hotel early, extend your stay or move to another hotel for the last nights, just tell us the new details.

You can cancel only the return and keep the arrival, or the other way round. Both are free. For help choosing the pick-up time, see our guide on when to leave your hotel for the airport.

If you are not sure about the exact return details yet, you can still book and update them later on WhatsApp.

To make any change fast and clear, one message should include:

1. The name on the booking and the original date.
2. What changes: date, time, flight number, hotel, passengers, child seats or luggage.
3. The new details in full, such as hotel name and area.
4. Whether the change is for the arrival, the return or both.

We are on WhatsApp 24/7, so you can write from the airport, the hotel or at night. For a step-by-step guide to messaging us, read how to book an Antalya transfer on WhatsApp. Questions about paying in cash or by card on the day are covered in our payment guide.